Room Service Supervisor Assistant (M/F)

DESCRIPTION OF THE OFFER

You are dynamic and friendly, eclectic and surprising, ambitious and daring, capable of taking on varied and motivating challenges alongside young and united teams.
Come and join the Collector's Hotel! The largest independent 5-star hotel in France!
496 elegant and refined rooms, the Mosaic Spa, a 1700m² seminar space, a renovated Restaurant and Bar: Le Collectoreur, a new designer, festive and trendy living space...

We are looking for an Assistant Supervisor (F/H) for our Room Service.

Main Mission:

Guarantee an irreproachable, fast, elegant Room Service service that meets the standards of a 5-star establishment. Ensure the supervision of the Room Service team and the constant satisfaction of customers.

Operational:

• Organize, plan and supervise all room service activities.
• Ensure the correct implementation and presentation of orders.
• Ensure the cleanliness and maintenance of Room Service equipment (trays, trolleys, dishes, etc.).
• Be present in the field to supervise, motivate and assist the team.
• Manage special customer requests with discretion and efficiency.
• Ensure compliance with quality, health and safety standards.

Managerial:

• Train, supervise and evaluate the Room Service team.
• Establish schedules according to the activity.
• Ensure good communication between the kitchen, reception and other services.
• Participate in F&B meetings and provide feedback from customers or areas for improvement.

Administrative:

• Manage stocks and orders of supplies required for room service.
• Track sales, cash register slips and any discrepancies.
• Check order forms and ensure correct invoicing.

WANTED PROFILE

Skills:

• Excellent presentation and sense of top-notch customer service.
• Perfect mastery of room service techniques.
• Natural leadership, organizational skills and the ability to manage a team.
• Proficiency in hotel software (Opera PMS or equivalent).
• Knowledge of HACCP standards.

Experiment:

• Significant experience (2 to 3 years minimum) in a similar position in luxury hotels.

Languages:

• Fluent French is mandatory.
• Professional English is essential; a third language is a plus.

‍BENEFITS

- Premium work environment in the largest 5-star hotel in Paris, accessible by numerous public transport - Courcelles and Saint Philippe du Roule metro and RER- Charles de Gaulle Etoile

- 70% of the health insurance is covered by the employer

- Foresight

- 70% of the Navigo pass is covered

- Participation bonus (from 3 months of seniority in proportion to the time of presence)

- Food allowance in addition to your salary (185.68€/month) and company catering

- Foodles and Picard connected fridges available on site (at the expense of employees)

- Cafeteria and catering area dedicated to staff (renovated at the end of 2023)

- Opportunity to follow training courses and develop your potential

- Possibility of evolution within the Hotel and THE GATE COLLECTION

- A social worker to help you with your administrative procedures

- Internal Team events (team lunches, thematic workshops...)

- Cooptation bonus

- A CSE offering many advantages

- Continuous schedules without interruption

- 2 consecutive days of rest

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All our positions are open to people with disabilities.

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