People excellence partner (M/F)

As part of our positioning as the largest 5-star Luxury Hotel in France, we place human excellence at the heart of the customer experience. The post of People Excellence Partner (M/F) must make it possible to embody, disseminate and guarantee the highest standards of quality, service and behavior among all employees. It is a strategic, transversal role, and strongly rooted in the culture of luxury hospitality.
Your main missions:

1. Guarantee of operational excellence

• Translating 5-star standards and the expectations of luxury customers into concrete practices (SOP and training).
• Co-build frameworks of skills, interpersonal skills and attitudes linked to excellence.
• Ensure their application and set up measurement tools

2. Development of an exceptional service culture

• To be the guarantor of the “sense of detail” in the behavior of employees.
• Conduct field observations (shadowing, anonymous audits) to identify differences and areas for improvement.
• Create and lead inspiring workshops around customer culture, interpersonal skills, and luxury posture.

3. Training and skills development

• Identify the needs for “soft skills” training and excellent services.
• Deploy innovative modules (e-learning, field coaching, experiential capsules).
• Support managers in their role as exemplary relays.

4. Managing recognition and loyalty

• Implement initiatives that promote exemplary behaviors (awards, trophies, internal showcases).
• Contribute to the development of an employer brand focused on luxury and professional distinction.

Profile wanted

• Confirmed experience in a 5*/Palace or luxury hotel environment (minimum 5 years), ideally in training or operational management
• Perfect understanding of the codes of luxury and relational excellence.
• Charisma, pedagogy, analytical mind, discretion and leadership skills.
• Excellent oral and written proficiency in French and English.
• A certification in coaching or service excellence (e.g. Forbes Travel Guide, LQA) is a plus.

‍BENEFITS

- Premium work environment in the largest 5-star hotel in Paris, accessible by numerous public transport - Courcelles and Saint Philippe du Roule metro and RER- Charles de Gaulle Etoile

- 60% of the health insurance covered by the employer

- Foresight

- 70% of the Navigo pass is covered

- Participation bonus (from 3 months of seniority in proportion to the time of presence)

- Food allowance in addition to your salary (185.68€/month) and company catering

- Foodles and Picard connected fridges available on site (at the expense of employees)

- Cafeteria and catering area dedicated to staff (renovated at the end of 2023)

- Opportunity to follow training courses and develop your potential

- Possibility of evolution within the Hotel and THE GATE COLLECTION

- A social worker to help you with your administrative procedures

- Internal Team events (team lunches, thematic workshops...)

- Cooptation bonus

- A CSE offering many advantages

- Continuous schedules without interruption

- 2 consecutive days of rest

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All our positions are open to people with disabilities.